Introducing Request on Behalf Of

We’re thrilled to announce that you can now ask Serval to run workflows on behalf of other users—with their approval.

Why does this matter? It’s common for colleagues outside the IT department to help onboard new hires or resolve everyday issues. With our latest update, those requests become automated in a snap. Here are a few ways teams are already putting this to use:

• Granting new team members access to apps and resources

• Resetting passwords when someone gets locked out

• Adding new hires to the right Google groups and Slack channels

Because this feature is so powerful, we’ve built in robust security controls and mandatory approvals right from day one. We’re committed to keeping your workflow streamlined while being secure by default.

We can’t wait to see how you use this feature to speed up onboarding, eliminate bottlenecks, and keep your team moving.