Serval now offers a real-time, two-way connection to the ticketing platforms many teams already rely on. The integration lets anyone keep working inside Jira Service Management, Freshservice, or Linear while Serval quietly layers AI automation, routing, and insights on top. There is no data migration, no cut-over weekend, and no disruption to existing workflows. You link the systems, and every ticket—new or historical—stays perfectly mirrored between Serval and your current tools.

Keep your ticketing, add AI

Once the connection is in place, incoming tickets flow through Serval’s classification and routing models before anyone on your team sees them. The platform adds context, assigns the right owner, and, when possible, runs a workflow that resolves the request automatically. Updates travel both directions, so comments, attachments, status changes, and custom fields stay consistent in every interface. Your agents keep their familiar queues; employees see faster resolutions without learning new software.

Deploy in minutes

Customers can get started in minutes, and watch as repetitive requests (password resets, software access requests, email group changes) are instantly automated. Meanwhile, Serval's AI Insights dashboards highlight which categories generate the most volume and where additional automation will pay off. Instead of spending time analyzing where to focus your automation efforts, you have live data showing the next best target. And then Serval AI builds the automation for you from simple natural language instructions.

Move at your own pace

Because Serval is a complete ITSM platform, individual teams can adopt it as their primary workspace on day one, while others remain in Jira, Freshservice, or Linear until they are ready. Throughout that period, Serval maintains a single source of truth, so tickets, reports, audits, and analytics pull from one consistent dataset even if different teams use different front ends.

Getting started

Connecting a ticketing system usually takes only a few seconds. Authorize Serval through OAuth or an API key, review the suggested field mappings, and enable synchronization. New tickets begin to route through Serval right away, and historical tickets backfill in the background. There is no downtime and no implementation work required.

See it in action

Bi-directional sync with existing ticketing platforms is available to every Serval customer today. If you would like to watch a live ticket travel from Jira Service Management to Serval and back again—complete with automated resolution—book a short demo above or connect your own instance and see the results firsthand.