Today marks a major milestone for Serval: we’re rolling out the largest expansion of our public API to date, giving enterprise customers unprecedented freedom to automate, integrate, and scale their internal support operations. The update adds a robust webhook framework and a suite of new REST endpoints covering Tickets, Messages, Users, Teams, and most exciting of all, Copilot. Together, these capabilities transform Serval from a best-in-class IT support platform into a fully programmable backbone that can snap into the rest of your tech stack with minimal effort.

With webhook support, Serval can now broadcast real-time events to any external system you designate. As soon as a ticket is opened, updated, or closed—or a message, user, or team changes states—your integrations receive an instant, signed payload so you can trigger downstream workflows without polling. On top of that real-time layer sit the new endpoints, which let you create, read, update, and delete core objects directly from code. Third-party services can now spin up tickets, post internal or public messages, assign work, or even stand up brand-new Serval teams and user accounts in a single API call. The result is a two-way highway: outside tools can shape Serval’s data model while Serval simultaneously streams fresh context back out.

These building blocks unlock a handful of powerful scenarios that our private beta testers are already putting into production. Imagine a monitoring platform that raises a Serval ticket the instant an uptime check fails, injects diagnostic logs into the thread, and automatically links the incident to on-call Slack channels. Or picture leveraging the Copilot API to draft rich, AI-powered responses to common issues, route them through a lightweight approval flow, and then syndicate the finalized solution back to your custom user portal. HR and identity teams can programmatically provision whole Serval workspaces as part of new-hire onboarding, ensuring everyone lands on the right team with the right permissions before their first day. Data engineers, meanwhile, are already piping live ticket and message streams to their warehouses, where analytics dashboards surface real-time KPIs alongside product telemetry.

Getting started couldn’t be easier. The complete, versioned documentation, including code samples in cURL, Python, and TypeScript, is now live. Early adopters are shipping integrations in mere hours.

We can’t wait to see what you build next. Dive into the docs, share your feedback, and let us know which endpoints you’d like to see on the roadmap. This release is only the beginning of a new, more extensible Serval - one where your workflows, data, and AI co-pilot move seamlessly across every tool your business relies on.