Migrating from Jira Service Management to Serval

Is your ITSM from a different decade? We can help.

We’ve made it easier than ever to migrate from legacy providers—without losing a single ticket or slowing down your team. Here’s how:

1. Smooth Data Migration

Bring all your historical tickets into Serval through a live sync with Jira Service Management. You’ll keep your entire ticket history intact, and our AI can use that historical data to give you insights and automatically produce workflow automations from day one.

2. Two-Way Live Sync

Whether tickets are created or updated in Serval or your old system, all changes will show up in both places.

3. Rapid or Gradual Transition - It's Up To You

Not everyone is ready to jump ship on day one. That’s okay! With two-way sync, your team can work in either system for as long as they need.

4. Knowledge Base Auto-Sync

We’ll pull your existing knowledge base resources into Serval so our AI can use them to answer help desk questions instantly—no manual copying or rebuilding required!

Your team deserves better tools. Start fresh with Serval and see what a modern ITSM can do for your team. Book a demo above and find out how we can migrate your system and automate >30% of help desk tickets in a single week.