EnterpriseServiceManagementfortheAIera
Automate employee requests, onboarding/
Trusted by leading companies
Serval combines the magic of AI with enterprise-grade security and governance
Automate the automation
Let Serval build the automations you need by analyzing historical and ongoing ticket data. Admins simply review, refine, and publish.
Resolve problems before they become tickets
Deploy background agents that discover problems in your environment, find root causes, and draft remediations.
Predictable, auditable, and enterprise-safe
Serval can only take action against your systems using deterministic workflows that admins have expressly approved and published.
Full-stack ITSM built to replace ServiceNow
Enterprise-ready ITSM
Manage requests, incidents, problems, changes, and HR journeys with AI assistance. Serval also works seamlessly on top of an existing ITSM.
Self-healing knowledge
Serval uses ticket data to suggest updates for missing or stale knowledge across all your sources.
HAM, SAM, and CMDB
Define CI ingestion workflows in natural language and manage all your hardware and software assets.
Not ready to migrate?
Let Serval be the automation layer on top of your existing ITSM. Serval supports bi-directional sync with all major ITSMs so you can automate work on day one and cut over the system of record when you’re ready.
Book a demoSeparate agents for admins and end users
Catalyst agent for admins
Catalyst builds code-based workflows from natural language prompts. These workflows, ranging from simple password resets to complex HR journeys, can be published as tools for the help desk agent.
Help desk agent for end users
The help desk agent reasons over employee requests and resolves them using the tools that admins have published. This ensures that actions against your systems are executed deterministically with strict controls and validation.
Empower every team to automate repetitive work
Organizations are using Serval across 13 teams on average
What will you build?
Find out how Serval can eliminate repetitive work and turn every support function in your organization into a builder function.