Resolve Help Desk Requests
Resolve Help Desk Requests
Serval automates nearly all requests: device troubleshooting, just-in-time access requests, password resets, email configuration, and more. Automate incoming requests from Slack, Teams, email, web portal, or even phone calls.
Serval automates nearly all requests: device troubleshooting, just-in-time access requests, password resets, email configuration, and more. Automate incoming requests from Slack, Teams, email, web portal, or even phone calls.
Ask the Help Desk Anything,
Serval Automates the Response
Ask the Help Desk Anything,
Serval Automates the Response
Just in Time Access Requests
Securely grant just-in-time privileged access, with built-in approvals as needed.
Knowledge Base Questions
Multi-Step Requests
Just in Time Access Requests
Securely grant just-in-time privileged access, with built-in approvals as needed.
Just in Time Access Requests
Securely grant just-in-time privileged access, with built-in approvals as needed.
Knowledge Base Questions
Multi-Step Requests
Just in Time Access Requests
Securely grant just-in-time privileged access, with built-in approvals as needed.
Knowledge Base Questions
Multi-Step Requests
Knowledge Base Questions
Instantly surface trusted answers from any configured knowledge base.
Knowledge Base Questions
Instantly surface trusted answers from any configured knowledge base.
Multi-Step Requests
Configure workflows and guidance to support even the most complex requests.
Multi-Step Requests
Configure workflows and guidance to support even the most complex requests.
Automatic escalation and routing
Automatic escalation and routing
If a workflow requires human escalation, Serval tags, assigns, and delivers all details for fast approval or resolution.
If a workflow requires human escalation, Serval tags, assigns, and delivers all details for fast approval or resolution.
Capture context for escalation
Ensure escalations arrive with all the details needed for quick resolution.
Tag and route to the right team
Tags the appropriate owner and sends them a message so nothing falls through the cracks.
Every request tracked. Every user heard.
Every request tracked. Every user heard.
Serval ensures every help desk request is logged, acknowledged, and followed up, so employees know that help is on the way.
Serval ensures every help desk request is logged, acknowledged, and followed up, so employees know that help is on the way.
"Now, even if I’m on vacation, employees still get a response. They feel like they’re heard and their requests aren’t just disappearing into the void."
"Now, even if I’m on vacation, employees still get a response. They feel like they’re heard and their requests aren’t just disappearing into the void."
Jonathan Hoium
IT Specialist, Pacaso
Customize and Configure the Help Desk
Around Your Company’s Processes
Customize and Configure the Help Desk
Around Your Company’s Processes
Request help from your preferred channel
Serval can automate requests from any channel, and can optionally sync all data into third-party ticketing platforms.
Serval can automate requests from any channel, and can optionally sync all data into third-party ticketing platforms.
Support Every Team
Support Every Team
Our customers deploy Serval organization-wide. Security, HR, Operations, Finance, and other teams can build their own workflows and automate user requests in their preferred channels — all via a single, unified platform.
Our customers deploy Serval organization-wide. Security, HR, Operations, Finance, and other teams can build their own workflows and automate user requests in their preferred channels — all via a single, unified platform.
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104