Agent That Auto-Fills Key Ticket Properties
When a request is submitted, Serval automatically create the assigns owners, sets progress status and priority levels and more
Build Scheduled Workflows for Low-Touch Ticket Management
Automate repetitive ITSM tasks—like generating ticket summaries, reviewing access changes, and routing requests—so your team can focus on solving, not sorting.
Real-time, two-way ticket syncing
Not looking to migrate? Serval supports a two-way sync with all third party ticketing solutions.
Open Admin-Only Copilot to Resolve Escalated Tickets
The help desk agent automatically escalates tickets to the appropriate assignee, who can use Copilot to run private internal workflows to resolve escalated issues faster.
