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Manage Assets

Manage Assets

Serval connects your MDM, procurement system, and IdP to track every IT asset. Serval AI links tickets to assets, so you can proactively monitor asset health and lifecycle.

Serval connects your MDM, procurement system, and IdP to track every IT asset. Serval AI links tickets to assets, so you can proactively monitor asset health and lifecycle.

Centralized control over every asset

Centralized control over every asset

Live asset data from any source

Live asset data from any source

Flexible schemas that support asset syncing from any system. Configure asset fields and build custom ingestion workflows and that are unique to your organization needs.

Flexible schemas that support asset syncing from any system. Configure asset fields and build custom ingestion workflows and that are unique to your organization needs.

Ingest data as assets from

any application

Ingest data from

any system

Connect your MDM, procurement tools, IdP, HRIS, or any custom data source via API.

Create powerful ingestion workflows that work with any data type

Ingest data from

any system

Make Serval the source of truth for your assets. Build custom ingestions that imports everything that you want to track into your asset schema.

Fully customizable

asset schemas

Fully customizable asset schemas

Track hardware, software licenses, SaaS subscriptions, cloud costs, and enterprise assets. Define custom fields, statuses, and relationships that match your organization.

Intelligent multi-source asset mapping

Intelligent multi-source asset mapping

Your MDM knows device specs. Your procurement system knows purchase dates. Rippling knows user assignments. Serval recommends which should be your source of truth for each field—and uses unique identifiers to deduplicate across systems.

Your MDM knows device specs. Your procurement system knows purchase dates. Rippling knows user assignments. Serval recommends which should be your source of truth for each field—and uses unique identifiers to deduplicate across systems.

Maintain complete asset context

in one place

Maintain complete asset context

in one place

AI Automatically Links Tickets to Devices

When someone reports "my laptop won't turn on," Serval identifies the device and surfaces its complete history—specs from your MDM, purchase details from procurement, user assignment from your IdP, and every support ticket.

When a request is submitted, Serval automatically create and assigns owners, sets progress status and priority levels and more

Customizable asset relationship tracking

Map which laptop belongs to which employee, which monitor connects to which workstation, which router serves which access points. Track the full network of relationships across your IT infrastructure.

When a request is submitted, Serval automatically create and assigns owners, sets progress status and priority levels and more

Changes get synced automatically

Update an asset status in Serval and it flows back to your source systems. Decommission a laptop and Serval removes it from your MDM and updates your asset register.

Proactively Manage Device Health and End of Life

Proactively Manage Device Health and End of Life

Complete Audit Trails

Export ownership history, lifecycle timelines, and usage data for compliance reviews. Track who had access to what hardware and when, with complete audit trails.

Predictive Insights

Predictive Insights

Identify devices approaching end-of-life based on support ticket frequency and device age. Surface devices with repeated issues before they fail completely.

Identify devices approaching end-of-life based on support ticket frequency and device age. Surface devices with repeated issues before they fail completely.

What will you build?

What will you build?

What will you build?

What will you build?