Apr 17, 2025

Introducing Third Party Knowledge Base Integration

Serval's AI agent answers employee questions using docs from Notion, Confluence, etc.

Keeping documentation in one tidy, well‑labeled home is every IT leader’s fantasy. The reality? Content is scattered across Confluence spaces, Notion pages, Google Drive folders—and half a dozen one‑off wikis spun up by different teams over the years. When employees can’t find the right article fast enough, tickets pile up, response times drag, and IT gets stuck in an endless loop of copy‑and‑paste support.

Today, we’re breaking that loop.

One Help Channel, All Your Docs

Serval now syncs directly with third‑party knowledge bases so our AI help‑desk agent can read, reason over, and serve up answers from the content you already have—wherever it happens to live.

  • Confluence: Pull spaces, pages, and even archived comments into Serval’s library.

  • Notion: Bring in multi‑column tables, checklists, and linked databases—no manual exports.

  • And more on the way!

Employees ask a question in Slack, over email, or in the Serval web portal, and Serval answers with context‑aware excerpts from your docs—plus the link back to the source. Resolution happens in seconds, not hours.

Built for How IT Actually Works

We designed Serval to adapt to your environment, not the other way around:

  • Zero rewriting required: Keep publishing in the tools your teams love.

  • Continuous sync: Changes in the source repo propagate to Serval in real time.

  • Granular permissions: Serval only uses content from the pages you sync, and only in the channels you add it to, meaning different teams can have access to different resources.

  • Optional native KB: Prefer to consolidate? Create or edit articles inside Serval and they’ll live alongside synced content under one umbrella.

Why It Matters

  1. Instant ROI on docs you already wrote

    Your historical troubleshooting guides and onboarding runbooks become living building blocks for AI‑driven self‑service.

  2. Sharper AI answers

    The more diverse the data sources, the richer the language model context. That means higher confidence replies and fewer fallback tickets for agents.

  3. Less context switching for IT

    No extra portals to maintain. Keep your documentation workflows intact, yet deliver consumer‑grade support speed.

How to Get Started

  1. Open desired KB application in Serval > Applications.

  2. Authenticate with OAuth or API token and choose the spaces or folders to sync.

  3. Sit back while Serval indexes your content—most customers are live in under ten minutes.

Roadmap Sneak Peek

We’re already working on auto‑suggested article improvements based on unresolved questions and usage analytics that highlight which documents drive the most AI resolutions. Have feedback? We’d love to hear it.

Our mission is simple: eliminate repetitive help‑desk work so IT can focus on strategic projects. Integrating with the knowledge tools you already trust is one more step toward that goal.

Ready to put your existing docs to work?

Book a 15‑minute demo above or learn more at serval.com.