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Christine Kim

Introducing Serval Start: A New Path for Aspiring Founders

Introducing Serval Start: A New Path for Aspiring Founders

A two-year program for builders who want to become founders — before they have a company to build.

Through May 24, we're accepting applications for our inaugural Serval Start cohort: a two-year program for exceptional builders who want to develop the skills, relationships, and judgment to start a company. 

Maybe your last company didn't work out and you want to get back to building, or take a beat and do it inside a hypergrowth startup first. We're looking for highly technical people who are seriously thinking about starting a company someday and want to do the kind of work that actually prepares them for it.

What is Serval Start

Most programs for aspiring founders keep you on the outside looking in. An accelerator assumes you already have a company and a residency puts you adjacent to real work but not inside it. Serval Start is different; you're doing the actual work, with real stakes.

What we've learned building Serval is that the hardest part of deploying AI is the implementation – the change management, the stakeholders, the approvals, and all the other things that have to happen before anything actually works. The people who can navigate that are the same people who could be starting companies, because they foster relationships, sell, and build products all at the same time. That combination is rare.

With Serval Start, you’ll join our Agent Deployment team, where you’ll have first-hand exposure to our Fortune 500 and other clients. Cohort members will work in two roles: 

  • Forward Deployed Engineers act as technical leads, writing production code, finding feature gaps, and building around them inside real enterprise deployments

  • Deployment Strategists own the customer roadmap and lifecycle from implementation through expansion.

We’re hiring across a wide range of experience, from new grads to people with 20 years in enterprise, but the bar is high on the technical side: you should have a CS degree or previously worked as a software engineer. What matters most, beyond any of that, is intelligence and the fact that starting a company is something you're seriously weighing.

If that’s you, this is the place to get that experience. You'll go through the same motions our founders, Jake and Alex, did when they started Serval, alongside people serious enough about building that you might eventually start something with them.

What you'll get

Alongside the day-to-day work, participants receive:

  • Accelerated equity vesting with a six-month cliff and early exercise rights

  • Direct access to Serval's founders and investors, including Bill Trenchard (First Round), Pat Grady and Anas Biad (Sequoia), and Patrick Chase and Alex Bard (Redpoint)

  • Workshops on product-market fit, fundraising, recruiting, and startup ideation — hosted at Serval HQ in San Francisco, investor offices, and on offsites in New York and London

  • A small cohort of ambitious builders who could become your future co-founders

“Actually learning what great looks like takes time. And the best people will want to make a huge difference, wherever they are." - Bill Trenchard of First Round and Serval investor

Spencer Lang joined Serval as an FDE last October after co-founding a startup that didn't work out. When Serval Start launched, he applied to join the inaugural cohort because he knew he wanted to start another company, and saw the program as the right environment to find the people and problems worth building around. 

Pull quote: “I can think of five people here that I would start a company with, and have extremely high confidence.” - Spencer Lang, Serval Start cohort member

Why Serval built this

Before joining Serval, I spent five years as an investor at Greylock, where I met a lot of ambitious people who knew they wanted to build something but didn't have an idea yet or anywhere to go. The programs that do exist for aspiring founders start once you already have an idea or a team: Y Combinator, Speedrun, HF0, and South Park Commons.

Meanwhile, Jake and Tatiana, Serval's CEO and COO, both tried building companies before Serval, but neither worked out. What changed was the years they spent inside companies that had found product-market fit and were scaling fast. Jake went to Verkada, where he met his co-founder Alex, and Tatiana went to Rippling. That experience became the foundation for Serval.

Pull quote: "This is the program I wish existed then." - Jake Stauch, CEO & Co-Founder, Serval

Serval Start is a deliberate attempt to make that path accessible. The two-year structure, the investor access, and the twice-yearly cohort are all designed to give exceptional builders the experience, relationships, and judgment they need to start something worth building. 

If you want to found your own company, but want to gain valuable experience first, apply to Serval Start now: https://www.serval.com/serval-start

Serval Start

Introducing Serval Start: A New Path for Aspiring Founders

A two-year program for builders who want to become founders — before they have a company to build.

Serval Start

Following the Founders: Why I Joined Serval

Founding Engineer, Kaz Hishida, tells the story of why he joined Serval.

Serval Start

Serval’s Next Chapter: Raising $75M to Build the New Era of Enterprise Automation and Service Management

We helped customers automate more than 50% of their tickets. Sequoia took notice.

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Introducing Serval's AI-native access management

Serval's AI-native access management centralizes operations and improves security for IT and security teams

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Gartner IT Symposium Recap: Why it matters that Serval is AI-native

Serval's AI native infrastructure provides huge benefits over legacy ITSM platforms.

Serval Start

General Catalyst Article: Doubling Down on Serval: Building Intelligent IT Agents for the AI Era

Investor, General Catalyst posts about Serval's Series A launch

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TechCrunch Article: Serval raises $47M to bring AI agents to IT service management

TechCrunch announces Serval's Series A

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Announcing $52M Total Raised to Deploy AI Agents for IT

Serval adds $47M in Series A funding, led by Redpoint Ventures with participation from First Round, General Catalyst, Box Group, Bessemer Venture Partners, Chemistry, and others.

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Automate 80% of IT tickets in 24 hrs

At JNUC 2025, Serval CEO Jake Stauch showed how IT teams use Serval’s AI agents to automate 80% of help desk tickets in 24 hours. From access requests to onboarding to Jamf-specific workflows. The session highlighted how Serval unifies ITSM, workflow automation, and access management into one secure, AI-native platform used by companies like Perplexity and Verkada.

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Oktane Takeaways: Serval + Okta for AI-Native Automation

How Serval works seamlessly for Okta customers

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AI Agents for IT: Vibe Coding Verkada Automations with Serval

You don’t need to code to build the Verkada workflows of your dreams. Build automations from natural language prompts, unlocking the potential of Verkada’s APIs.

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New Integrations for Enterprise IT: Microsoft, ServiceNow & Workday

Serval integrating with Microsoft, ServiceNow & Workday to support enterprise IT

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Introducing Prebuilt Workflows

Installable, ready-made workflows for easier onboarding

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Introducing Slack Shortcuts and Manual Ticket Creation

New tools for creating tickets in Serval

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Introducing Manager and Multi-step Approvals

New approval features ensure robust controls over AI tool access

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Is this the end of IT tickets?

See how IT ticketing is evolving with the deployment of AI agents

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Serval Team Member Spotlight: Teddy Wahle

Celebrating Teddy's achievements

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Introducing Serval Silent Mode

Keep Serval AI in the background and tag for help when needed

Serval Start

Introducing AI Feedback

Collect user feedback on Serval's AI agent and track changes in a real-time dashboard

Serval Start

Introducing Serval's New Public API

Create tickets from anywhere, embed AI resolutions, and sync users at scale with a single set of REST endpoints and webhooks.

Serval ticketing integration with Jira Service Management and Freshservice

Introducing Serval Integration with Jira Service Management, Freshservice, and Linear

Take advantage of Serval's AI capabilities without replacing your existing ticketing system

Serval Start

Introducing Private Serval Messages with Team Routing

Your own private help desk - for all your requests

Serval Start

Introducing Tasks in Serval Tickets

Say goodbye to Jira checkboxes. Serval tickets now track manual tasks.

Serval Start

Introducing GitHub Automations

Automate GitHub PRs and more from a help desk request

Serval Start

Serval Team Member Spotlight: Derrick Liu

Celebrating Derrick's achievements

Serval Start

Introducing Third Party Knowledge Base Integration

Serval's AI agent answers employee questions using docs from Notion, Confluence, etc.

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Introducing Request on Behalf Of

Run workflows on behalf of other users - with approval

automation vs deflection help desk

The Difference between Automation and Deflection in the Help Desk

They not like us

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Migrating from Jira Service Management to Serval

It's easier than ever to modernize your ITSM

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AI to Help Humans Work Better - Not Take Jobs

AI enables otherwise impractical best practices in IT and security

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Introducing Ticket Auto Updates

"Quiet AI" for the modern ITSM

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Introducing Serval’s AI-Powered Email Help Desk

AI resolutions to any help desk request over email

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Serval Team Member Spotlight: Sebastien Lajeunesse-deGroot

Celebrating Sebastien's achievements at Serval

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Introducing Email Support, Internal Notes, Merging, and Image Attachments

Latest features add more capabilities for Serval ITSM

Serval Start

Serval Copilot

AI superpowers for human agents

Serval Start

Introducing Image Recognition

Serval now diagnoses and resolves help desk requests from a screenshot

Serval Start

Serval Team Spotlight: Kaz Hishida

Celebrating Kaz's achievements at Serval

Serval Start

AI Insights

Serval AI categorizes historical tickets and highlights automation opportunities

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Making IT Automation Safe and Secure

Guardrails are key to deploying AI in the ITSM

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Analytics, Public API, and Serval for Serval Automations

Latest updates for Serval power users

Suggested guidance

Natural Language Approvals, Automated Knowledge Base Updates, and Version Control

New features for help desk automation

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Automating the Automation for IT

Natural language workflow builder eliminates friction in building IT automations

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Introducing Serval

AI to give IT superpowers

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Serval Achieves SOC 2 Type 2 Compliance

Continuing our commitment to data security

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Scheduled Workflows

Run workflows on a recurring schedule

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What will you build?

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What will you build?

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