Proactive agents
Background agents that discover problems before your users do
Resolve problems before they become tickets
Scan any system
Proactive agents can read any data accessible via API, from MDM telemetry to networking logs, and surface problems that are difficult for humans to spot.
Draft the fix, not just the finding
Agents turn findings into fixes: remediation workflows, new automations, configuration changes in Serval or external systems, as well as change tickets.
Strict permissions and controls
Admins choose which user's permissions an agent inherits. All write actions, from workflows to change tickets, require explicit admin approval.
Use cases
Analyze recent tickets that were manually resolved and draft the workflows, skills, and knowledge that would automate them.
Get started with one click or prompt
Install pre-built agents
Out-of-the-box agents come pre-configured for the work you keep meaning to get to: finding automation gaps, surfacing endpoint risks, and reviewing help desk quality.
Build your own agents
Describe the goal in plain English and Serval spins up a background agent for it. Set a schedule, choose permissions, point it at your stack, and it runs on its own.
What will you build?
Find out how Serval can eliminate repetitive work and turn every support function in your organization into a builder function.