What We Learned at Oktane

At Oktane this year, one theme was clear: to get AI right, you have to get identity right.

That message resonates deeply with us at Serval. Identity isn’t just a box to check - it’s the backbone of trust, security, and the foundation on which modern AI-driven businesses are built. We’re fortunate that Okta is leading the charge on this mission, because it allows Serval to integrate seamlessly with Okta and help customers build AI-native automations on top of Okta’s powerful tooling.

What Customers Told Us

While Okta customers love the platform’s power, two pain points came up again and again in conversations:

“Employees are constantly coming to us with just-in-time access requests that eat into our day.” 

“Once we set up the automations, we spend endless hours and resources trying to maintain and keep up with all that we built.”

We designed Serval to work hand-in-hand with Okta so IT admins can reduce overhead while strengthening governance. Within Serval, Okta customers can:

• Set up access management with the Okta API for direct app provisioning/deprovisioning through SCIM groups.
  
  

• Automate just-in-time access requests with secure policies and provisioning methods through a centralized, AI-native helpdesk.
  
  

• Track and optimize access by monitoring requests and tickets in the Serval helpdesk, with analytics showing which have (and haven’t) been automated through AI workflows.
  
  

• Trigger pre-built Okta workflows directly from your custom workflows, so your team can build on the work you’ve already done instead of duplicating effort. 

Why This Matters

When Okta customers add Serval, they get more than automation - they get a tool that layers seamlessly on any API integration and the secure identity foundation they’ve already built with Okta.

Serval helps reduce the noise of constant access requests, expand workflows without extra overhead, and give teams confidence that security and compliance stay intact - all while freeing up time to focus on innovation.