How Serval works seamlessly for Okta customers
What We Learned at Oktane
At Oktane this year, one theme was clear: to get AI right, you have to get identity right.
That message resonates deeply with us at Serval. Identity isn’t just a box to check - it’s the backbone of trust, security, and the foundation on which modern AI-driven businesses are built. We’re fortunate that Okta is leading the charge on this mission, because it allows Serval to integrate seamlessly with Okta and help customers build AI-native automations on top of Okta’s powerful tooling.
What Customers Told Us
While Okta customers love the platform’s power, two pain points came up again and again in conversations:
“Employees are constantly coming to us with just-in-time access requests that eat into our day.”
“Once we set up the automations, we spend endless hours and resources trying to maintain and keep up with all that we built.”
We designed Serval to work hand-in-hand with Okta so IT admins can reduce overhead while strengthening governance. Within Serval, Okta customers can:
Set up access management with the Okta API for direct app provisioning/deprovisioning through SCIM groups.
Automate just-in-time access requests with secure policies and provisioning methods through a centralized, AI-native helpdesk.
Track and optimize access by monitoring requests and tickets in the Serval helpdesk, with analytics showing which have (and haven’t) been automated through AI workflows.
Trigger pre-built Okta workflows directly from your custom workflows, so your team can build on the work you’ve already done instead of duplicating effort.
Why This Matters
When Okta customers add Serval, they get more than automation - they get a tool that layers seamlessly on any API integration and the secure identity foundation they’ve already built with Okta.
Serval helps reduce the noise of constant access requests, expand workflows without extra overhead, and give teams confidence that security and compliance stay intact - all while freeing up time to focus on innovation.
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TechCrunch Article: Serval raises $47M to bring AI agents to IT service management
TechCrunch announces Serval's Series A
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Automate 80% of IT tickets in 24 hrs
At JNUC 2025, Serval CEO Jake Stauch showed how IT teams use Serval’s AI agents to automate 80% of help desk tickets in 24 hours. From access requests to onboarding to Jamf-specific workflows. The session highlighted how Serval unifies ITSM, workflow automation, and access management into one secure, AI-native platform used by companies like Perplexity and Verkada.
Oktane Takeaways: Serval + Okta for AI-Native Automation
How Serval works seamlessly for Okta customers
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You don’t need to code to build the Verkada workflows of your dreams. Build automations from natural language prompts, unlocking the potential of Verkada’s APIs.
New Integrations for Enterprise IT: Microsoft, ServiceNow & Workday
Serval integrating with Microsoft, ServiceNow & Workday to support enterprise IT
Introducing Prebuilt Workflows
Installable, ready-made workflows for easier onboarding
Introducing Slack Shortcuts and Manual Ticket Creation
New tools for creating tickets in Serval
Introducing Manager and Multi-step Approvals
New approval features ensure robust controls over AI tool access
Is this the end of IT tickets?
See how IT ticketing is evolving with the deployment of AI agents
Serval Team Member Spotlight: Teddy Wahle
Celebrating Teddy's achievements
Introducing Serval Silent Mode
Keep Serval AI in the background and tag for help when needed
Introducing AI Feedback
Collect user feedback on Serval's AI agent and track changes in a real-time dashboard
Introducing Serval's New Public API
Create tickets from anywhere, embed AI resolutions, and sync users at scale with a single set of REST endpoints and webhooks.
Introducing Serval Integration with Jira Service Management, Freshservice, and Linear
Take advantage of Serval's AI capabilities without replacing your existing ticketing system
Introducing Private Serval Messages with Team Routing
Your own private help desk - for all your requests
Introducing Tasks in Serval Tickets
Say goodbye to Jira checkboxes. Serval tickets now track manual tasks.
Introducing GitHub Automations
Automate GitHub PRs and more from a help desk request
Serval Team Member Spotlight: Derrick Liu
Celebrating Derrick's achievements
Introducing Third Party Knowledge Base Integration
Serval's AI agent answers employee questions using docs from Notion, Confluence, etc.
Introducing Request on Behalf Of
Run workflows on behalf of other users - with approval
The Difference between Automation and Deflection in the Help Desk
They not like us
Migrating from Jira Service Management to Serval
It's easier than ever to modernize your ITSM
AI to Help Humans Work Better - Not Take Jobs
AI enables otherwise impractical best practices in IT and security
Introducing Ticket Auto Updates
"Quiet AI" for the modern ITSM
Introducing Serval’s AI-Powered Email Help Desk
AI resolutions to any help desk request over email
Serval Team Member Spotlight: Sebastien Lajeunesse-deGroot
Celebrating Sebastien's achievements at Serval
Introducing Email Support, Internal Notes, Merging, and Image Attachments
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AI superpowers for human agents
Introducing Image Recognition
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Serval Team Spotlight: Kaz Hishida
Celebrating Kaz's achievements at Serval
AI Insights
Serval AI categorizes historical tickets and highlights automation opportunities
Making IT Automation Safe and Secure
Guardrails are key to deploying AI in the ITSM
Analytics, Public API, and Serval for Serval Automations
Latest updates for Serval power users
Natural Language Approvals, Automated Knowledge Base Updates, and Version Control
New features for help desk automation
Automating the Automation for IT
Natural language workflow builder eliminates friction in building IT automations
Introducing Serval
AI to give IT superpowers
Serval Achieves SOC 2 Type 2 Compliance
Continuing our commitment to data security
Scheduled Workflows
Run workflows on a recurring schedule