What You'll Experience
Product Overview
AI-native ticket resolution
Automatically classifies, diagnoses, and resolves tickets using Serval’s LLM-native reasoning engine to reduce resolution time and manual triage.
Manage all automated and escalated tickets in one place
Unified workspace for both AI-handled and human-escalated issues to eliminate tool switching.
View, sort, filter and edit tickets
Intuitive interface to manage high volumes of tickets with intelligent sorting and filtering.
Seamless syncing with third party ticketing systems
Bi-directional sync with systems like ServiceNow, Jira, and Zendesk ensures context consistency.
Co-pilot for escalated tickets
AI co-pilot provides recommended next steps, relevant context, and automations for faster resolution.
Advanced analytics via dashboards
Real-time analytics highlight automation rate, SLA performance, and root cause patterns.
Learn more
Customizable policies
Define access rules and policies aligned with least-privilege and compliance frameworks.
Just-in-time access provisioning with automated deprovisioning
Reduces standing permissions and risk by granting time-bound access automatically.
Customize any type of approval workflow including multiple approvers
Supports complex governance workflows across security, IT, and compliance teams.
Flexible access provisioning
Adapts provisioning logic to any business rule or security model.
Manual provisioning
Blends automation with human-in-the-loop approval for sensitive cases.
SCIM provisioning
Integrates easily with identity providers for continuous lifecycle management.
Custom provisioning workflows (via API, Terraform)
Uses code or APIs to automate custom access patterns across hybrid environments.
Access profiles to limit who can request access
Restrict which users or groups can initiate specific access requests to enforce least privilege and compliance.
Learn more
Conversational AI-native user chat
Natural language interface powered by Serval’s reasoning engine to handle IT requests conversationally.
Answer knowledge base questions
Searches enterprise documentation and past tickets for fast, contextual answers.
Provide JIT access
Dynamically provisions temporary access without manual IT involvement.
Resolve complex requests
Automates multi-step IT tasks like onboarding or software installs directly from chat.
Learn more
Build workflows with natural language
Generates multi-step automations instantly from plain-English prompts.
Edit workflows in code
Provides full flexibility for engineers to refine logic or integrate with CI/CD pipelines.
Edit workflows with natural language
Updates automations conversationally without code or retraining.
View workflow progress as it builds
Displays real-time visualization of execution paths and dependencies.
Deterministic multi-step workflows
Ensures predictable, auditable workflow execution for enterprise compliance.
Learn more
Guidance to provide context around when to run workflows and run access provisioning
AI surfaces the “why” and “when” for actions to improve decision accuracy and governance.
Configure guidance around any combination of deterministic workflow or role provisioning
Creates adaptive guidance rules based on context, role, and compliance policies.
Learn more
30+ native integrations
Provides out-of-the-box support for core IT, HR, and identity systems to accelerate setup.
Full API access to all app integrations
Enables advanced automation and orchestration across any system.
Custom integrations to any app with APIs
Builds new connectors to internal tools or legacy systems.
Learn more
Guided pilot
Rapid onboarding with measurable automation outcomes.
Dedicated deployment engineer
Hands-on technical support ensures smooth adoption and workflow optimization.
Guaranteed 50% automation rate
Delivers proven reduction in manual IT workload with measurable ROI.
