Serval is building the AI platform for IT

Today we’re announcing Serval’s $47M Series A, led by Redpoint Ventures with participation from First Round Capital, General Catalyst, Box Group, Bessemer Venture Partner, Chemistry, and others. This brings our total funding to $52M.

Serval is the AI platform for IT teams, and our mission is to unlock meaningful work for all employees. We help everyone get out of the help desk and back to the work they enjoy.

IT teams power the workplace, and they’ve spent the past couple years helping organizations bring in powerful new AI tools. But they still work out of legacy platforms that seem increasingly out of touch with the modern tech stack – absurdly filing manual tickets to manage access to AI agents.

When IT slows down, everyone suffers. Employees are blocked waiting on support, onboarding is painful, and security initiatives are put on the back burner. 

Serval changes that with AI agents that help IT build and deploy automations from natural language prompts.

It’s been incredible to watch the Serval community grow so quickly. In just over a year since founding:

▪️ Innovative companies like Perplexity, Clay, Verkada, Mercor, Cribl, and Together AI are transforming their IT and security operations with Serval. 

▪️ Customers are seeing over 50%+ of ALL IT tickets automated. Not just help desk requests, but just-in-time access, onboarding, offboarding, reporting, and so much more.

▪️ Our users are surprising us every day with use cases we’ve never even considered, using Serval to build automations for complicated workflows across IT, security, engineering, HR, finance, and operations.

Vernon Man, head of IT at Perplexity, migrated to Serval from a legacy solution this year.

“With Serval, we’ve automated more than half of our IT tickets, including fully automating onboarding and offboarding across our core tools. What used to take me hours, now happens instantly. It’s completely changed how IT works at Perplexity."

“Serval acts as an extension of the security team,” added Kyle Polley, who leads Security. “It helps us enforce the principle of least privilege by automatically working with employees to identify the minimum level of access needed and granting it only for the required duration.” 

Serval’s differentiators include:

• Unified platform combining ITSM, access management, and workflow automation.

• “Vibe coding” automation system, enabling IT teams to describe workflows in natural language and instantly generate production-ready automations. 

• Chat-first employee experience that resolves requests instantly across Slack, email, and web.

• Enterprise-grade controls for security, auditability, and flexibility across on-prem/hybrid/cloud deployments.

“Legacy platforms were never designed for the AI era, and IT teams are uniquely positioned to benefit from the efficiencies that can be created if AI is used smartly,” said Patrick Chase, Managing Director at Redpoint Ventures. “We see Serval not just as the future of ITSM, but as the platform that will redefine enterprise service management as a whole.”

We're helping IT teams become builders, and we can’t wait to see what they’ll make next.

About the Series A round

Our $47 million Series A funding round was led by Redpoint Ventures, with participation from First Round, General Catalyst, Box Group, Bessemer Venture Partners, and Chemistry VC, alongside Strike Capital, Sunflower Capital, and Operator Partners, as well as angel investors Sabrina Hahn, Alex Clayton, and Colin Zima.

This new round brings Serval’s total funding to $52 million since its founding in 2024. 

Bill Trenchard, Managing Partner at First Round Capital, co-led Serval’s seed round and doubled down in the Series A. “Serval is emerging as the category leader. You almost never see this combination of world-class talent, breakneck product velocity, and unwavering customer enthusiasm.” 

Added Marc Bhargava from General Catalyst, who co-led the Seed round, “The product speaks for itself. They’ve converted every single introduction I’ve made. Seeing a natural language prompt turn into a fully built-out automation in seconds is remarkable.”

What's next

Serval will use the new funding to expand its AI platform, enhance enterprise-grade features, and accelerate migrations from legacy ITSM systems, establishing itself as the AI-native standard for IT teams.

We’re grateful to our investors for their conviction, to our customers for trusting us with their IT, and to our team for building at such an incredible velocity.

If you’re excited about unlocking meaningful work with AI, we’re hiring.