Updates
Apr 28, 2025
Serval Team Member Spotlight: Derrick Liu
Celebrating Derrick's achievements
Apr 24, 2025
Serval vs Jira Service Management: How Serval is 10x Faster
And why it matters for your team
Apr 17, 2025
Introducing Third Party Knowledge Base Integration
Serval's AI agent answers employee questions using docs from Notion, Confluence, etc.
Apr 11, 2025
Introducing Request on Behalf Of
Run workflows on behalf of other users - with approval
Apr 4, 2025
The Difference between Automation and Deflection in the Help Desk
They not like us
Apr 2, 2025
Migrating from Jira Service Management to Serval
It's easier than ever to modernize your ITSM
Mar 31, 2025
AI to Help Humans Work Better - Not Take Jobs
AI enables otherwise impractical best practices in IT and security
Mar 28, 2025
Introducing Ticket Auto Updates
"Quiet AI" for the modern ITSM
Mar 27, 2025
Introducing Serval’s AI-Powered Email Help Desk
AI resolutions to any help desk request over email
Mar 23, 2025
Serval Team Member Spotlight: Sebastien Lajeunesse-deGroot
Celebrating Sebastien's achievements at Serval
Mar 21, 2025
Introducing Email Support, Internal Notes, Merging, and Image Attachments
Latest features add more capabilities for Serval ITSM
Mar 15, 2025
Serval Copilot
AI superpowers for human agents
Mar 13, 2025
Introducing Image Recognition
Serval now diagnoses and resolves help desk requests from a screenshot
Mar 10, 2025
Serval Team Spotlight: Kaz Hishida
Celebrating Kaz's achievements at Serval
Mar 6, 2025
AI Insights
Serval AI categorizes historical tickets and highlights automation opportunities
Mar 1, 2025
Making IT Automation Safe and Secure
Guardrails are key to deploying AI in the ITSM
Feb 28, 225
Scheduled Workflows
Run workflows on a recurring schedule
Feb 21, 2025
Analytics, Public API, and Serval for Serval Automations
Latest updates for Serval power users
Feb 17, 2025
Natural Language Approvals, Automated Knowledge Base Updates, and Version Control
New features for help desk automation
Feb 4, 2025
Automating the Automation for IT
Natural language workflow builder eliminates friction in building IT automations
Jan 26, 2025
Introducing Serval
AI to give IT superpowers
Jan 7, 2025
Serval Achieves SOC 2 Type 2 Compliance
Continuing our commitment to data security