Announcing general availability of Catalyst

Earlier this year we introduced Catalyst, the AI agent that builds your automations. Since the beta launch, over 90% of Serval customers have adopted Catalyst as their starting point for automation. Ramp is building workflows 50% faster with Catalyst, and it has unlocked automation across 10 departments from IT to Legal. And at a Fortune 100 manufacturing customer, Catalyst built the onboarding and offboarding journeys that now support its entire US workforce.

Today, we're excited to announce that Catalyst is generally available and will be enabled by default for all organizations. With Catalyst, organizations can accelerate time to value by instantly building automations from their ticket history, natural language instructions, or existing SOPs.

From workflow builder to Catalyst

We built Serval on a simple belief: automating a task forever should be easier than doing it manually once. So we started with a workflow builder that turned natural language descriptions into code-based workflows against any API. No drag-and-drop, no proprietary scripting language, and no limit on the apps you could integrate. The time from idea to working automation became very small.

However, customers still faced two challenges. First, knowing what to automate was a task in and of itself, especially once teams had moved past the low-hanging fruit. Second, many business processes require more than a single workflow to automate. For example, an onboarding journey involves wiring together workflows, forms, access requests, and more.

It quickly became clear that organizations needed something that could figure out what could be automated and reach for every tool in Serval to do so. That's Catalyst.

Automate the automation

Catalyst lets you start with whatever you already have. For most teams, that's the ticket history sitting in their existing ITSM. Catalyst can ingest the data, look for patterns, and start generating high-impact automations right away.

Documented processes are a starting point too. Upload an SOP for device troubleshooting or a spreadsheet of onboarding tasks, and Catalyst works out how to automate it. Users simply need to guide Catalyst by answering the agent’s clarifying questions or steering it with natural language prompts.

Catalyst can build every type of automation in Serval, including workflows, skills, forms, access management, journeys, and more. It can also configure your Serval environment, from connecting integrations to setting up change management. Our goal is full platform coverage: anything you can do in the UI, you should be able to do with Catalyst.

Enterprise-grade security and governance

The more Catalyst can build, the more it needs to be held to strict permissions and controls. Catalyst operates with the permissions of the person using it, so it cannot see or touch anything the user couldn’t have reached on their own. And like most Serval capabilities, Catalyst is scoped to a team workspace, aware only of that team’s data, automations, and integrations.

Catalyst stages everything it builds as a draft to ensure that automations don’t touch end users and production systems unless they’re explicitly published. Organizations can easily control which users can publish automations and enforce structured reviews with approval steps.

Discover problems before your users do

Catalyst can also create background agents that proactively resolve problems before they even become tickets. Background agents can scan any connected system for emerging issues and propose fixes such as remediation workflows, new automations, and change management tickets. Simply provide the agent with a goal, set a schedule, and let it run in the background. Similar to Catalyst, background agents operate within a team workspace, inherit permissions from a user, and don’t apply fixes without explicit approval.

A few of the things teams have put background agents to work on:

Remediate endpoint risks: Ingest vulnerabilities from the EDR and draft remediation workflows or self-serve fixes for end users.

Reclaim unused licenses: Identify inactive users for a given app through the IdP and draft a campaign to survey them before deprovisioning the seat.

Self-heal workflows: Find workflows that fail repeatedly, diagnose the root cause, and draft the corrected version for review.

Prevent device issues: Scan the MDM and CMDB for early signals like low disk space, aging hardware, and recurring crashes before they become tickets.

Control Claude spend: Monitor token usage against a budget and flag runaway costs and teams trending over the limit.

Automate reporting: Summarize ticket trends, notable incidents, and help desk metrics from the past week and email a report.

Ensure compliance: Identify accounts that are not being used and automatically suspend them or find devices that are not assigned to users and identify who is using them.

What will you build?

With Catalyst, organizations can raise the automation ceiling while lowering the barrier to automation. The hardest processes are now within reach, and the people closest to the work can build them regardless of technical expertise. Every support function in your organization, from IT to HR to Finance to Legal, can become a builder function.

Catalyst is generally available today and enabled by default for every organization. Book a demo to see it in action.