Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsJourneys is now generally availableWe're announcing general availability of Journeys, which automates multi-team processes such as employee onboarding, offboarding, and more.ProductOct 13, 2026The Difference between Automation and Deflection in the Help DeskThey not like usProductApr 4, 2025Migrating from Jira Service Management to ServalIt's easier than ever to modernize your ITSMProductApr 2, 2025AI to Help Humans Work Better - Not Take JobsAI enables otherwise impractical best practices in IT and securityProductMar 31, 2025Introducing Ticket Auto Updates"Quiet AI" for the modern ITSMProductMar 28, 2025Introducing Serval’s AI-Powered Email Help DeskAI resolutions to any help desk request over emailProductMar 27, 2025Serval Team Member Spotlight: Sebastien Lajeunesse-deGrootCelebrating Sebastien's achievements at ServalCompanyMar 23, 2025Introducing Email Support, Internal Notes, Merging, and Image AttachmentsLatest features add more capabilities for Serval ITSMProductMar 21, 2025Serval CopilotAI superpowers for human agentsProductMar 15, 2025Introducing Image RecognitionServal now diagnoses and resolves help desk requests from a screenshotProductMar 13, 20251234567
