Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsThe Rise of the Automation Engineer The job that didn't exist two years ago, and why every company will need one.CompanyOct 1, 2026AI to Help Humans Work Better - Not Take JobsAI enables otherwise impractical best practices in IT and securityProductMar 31, 2025Introducing Ticket Auto Updates"Quiet AI" for the modern ITSMProductMar 28, 2025Introducing Serval’s AI-Powered Email Help DeskAI resolutions to any help desk request over emailProductMar 27, 2025Serval Team Member Spotlight: Sebastien Lajeunesse-deGrootCelebrating Sebastien's achievements at ServalCompanyMar 23, 2025Introducing Email Support, Internal Notes, Merging, and Image AttachmentsLatest features add more capabilities for Serval ITSMProductMar 21, 2025Serval CopilotAI superpowers for human agentsProductMar 15, 2025Introducing Image RecognitionServal now diagnoses and resolves help desk requests from a screenshotProductMar 13, 2025Serval Team Spotlight: Kaz HishidaCelebrating Kaz's achievements at ServalCompanyMar 10, 2025AI InsightsServal AI categorizes historical tickets and highlights automation opportunitiesProductMar 6, 20251234567
