Serval School
The platform the world's most innovative companies use to automate work, taught by the engineers building and deploying it every day.
Live trainings
Foundations
Learn the fundamentals of running your operations on Serval
Serval 101: ITSM Basics
Get your team up and running with the fundamentals of ticketing in Serval
Every Monday10:00AM PT
Serval 102: Automations
Learn how and when to use Serval’s different automation capabilities
Every Tuesday10:00AM PT
Serval 103: Access Management
Deep dive on how to control and automate your access management
Every Wednesday10:00AM PT
Serval 104: Knowledge, Analytics & Campaigns
Cover three essential modules: knowledge bases, analytics, and campaigns
Every other Thursday11:00AM PT
Serval 105: Governance, Permissions & Teams
Set up your org for a clean, well-governed deployment
Every other Friday10:00AM PT
Advanced
Become an automation expert with advanced topics for aspiring power users
Serval 201: Databases
See how Databases can be used across SAM, HAM, and CMDB
Every other Thursday10:00AM PT
Serval 202: Journeys
Coordinate and automate multi-step, multi-team processes
Every other Thursday1:00PM PT
Serval 203: Core ITIL Practices
Request, incident, problem, and change management in Serval
Every other Friday10:00AM PT
Tracks
See how Serval impacts every part of your organization
Serval for Agents
Learn how to make the most of Serval as a support agent
Monthly on Mondays
Serval for People Ops
See how innovative People teams are using Serval
Monthly on Mondays
On-demand training
Get Serval Certified
Sharpen your skills and make it official. Serval certification proves you can build and run the systems needed in the AI era.
Attend all the live sessions in the Serval Foundations and Advanced series
Pass our certification exam: 50 multiple choice questions with a score above 70%
Receive your verifiable certification and shareable LinkedIn badge