Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsThe Rise of the Automation Engineer The job that didn't exist two years ago, and why every company will need one.CompanyOct 1, 2026Introducing Prebuilt WorkflowsInstallable, ready-made workflows for easier onboardingProductAug 4, 2025Introducing Slack Shortcuts and Manual Ticket CreationNew tools for creating tickets in ServalProductJul 24, 2025Introducing Manager and Multi-step ApprovalsNew approval features ensure robust controls over AI tool accessProductJul 11, 2025Is this the end of IT tickets?See how IT ticketing is evolving with the deployment of AI agentsCompanyJul 7, 2025Serval Team Member Spotlight: Teddy WahleCelebrating Teddy's achievementsCompanyJul 1, 2025Introducing Serval Silent ModeKeep Serval AI in the background and tag for help when neededProductJun 23, 2025Introducing AI FeedbackCollect user feedback on Serval's AI agent and track changes in a real-time dashboardProductJun 16, 2025Introducing Serval's New Public APICreate tickets from anywhere, embed AI resolutions, and sync users at scale with a single set of REST endpoints and webhooks.ProductJun 12, 2025Introducing Serval Integration with Jira Service Management, Freshservice, and LinearTake advantage of Serval's AI capabilities without replacing your existing ticketing systemProductMay 30, 20251234567
