AI Agents for IT
AI Agents for IT
AI Agents
for IT
Automate help desk requests, just-in-time access, onboarding and offboarding with AI-powered workflows that build themselves.
Automate help desk requests, just-in-time access, onboarding and offboarding with AI-powered workflows that build themselves.
Automate help desk requests, just-in-time access, and onboarding/ offboarding with AI powered workflows that build themselves.
Trusted by world's most innovative companies
Trusted by world's most innovative companies
Serval product suite
Get to know Serval
Resolve Requests
Build Workflows
Transform Ticketing
Manage Access
Resolve Requests
Build Workflows
Transform Ticketing
Manage Access
Resolve Requests
Build Workflows
Transform Ticketing
Manage Access
Resolve Requests
Build Workflows
Transform Ticketing
Manage Access
When Automation is Effortless,
IT Teams Thrive
When Automation is Effortless, IT Teams Thrive
Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically.
Vernon Man
Head of IT
"Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically."
Vernon Man
Head of IT
"Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically."
Vernon Man
Head of IT
Vernon Man
Head of IT
"Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically."
Vernon Man
Head of IT
"Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically."
Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically.
Vernon Man
Head of IT
Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically.
Vernon Man
Head of IT
AI-Native ITSM
AI-Native ITSM
Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base, and configuration recommendations.
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base, and configuration recommendations.
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base, and configuration recommendations.
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base, and configuration recommendations.
Automate your help desk. Provision access, answer questions, and handle the full range of employee requests via Slack, Teams, email, or web portal.
Automate your help desk. Provision access, answer questions, and handle the full range of employee requests via Slack, Teams, email, or web portal.
Access Requests
Serval handles access requests for any app, resource, or role. Customize your access policies, approvals, and provisioning flows.
Access Requests
Serval handles access requests for any app, resource, or role. Customize your access policies, approvals, and provisioning flows.
Access Requests
Serval handles access requests for any app, resource, or role. Customize your access policies, approvals, and provisioning flows.
Knowledge Base Search
Build help docs in Serval or sync directly from Notion, Drive, Confluence, and more. Serval’s AI agent surfaces answers instantly.
Knowledge Base Search
Build help docs in Serval or sync directly from Notion, Drive, Confluence, and more. Serval’s AI agent surfaces answers instantly.
Knowledge Base Search
Build help docs in Serval or sync directly from Notion, Google Drive, Confluence, and more. Serval’s AI agent surfaces answers instantly.
Everything Else
Serval automates long-tail tasks: reset passwords, create Google groups, make Slack channels private, and everything else you can imagine.
Everything Else
Serval automates long-tail tasks: reset passwords, create Google groups, make Slack channels private, and everything else you can imagine.
Everything Else
Serval automates long-tail tasks: reset passwords, create Google groups, make Slack channels private, and everything else you can imagine.
Automating a task forever
is easier than doing it manually once
Automating a task forever
is easier than doing it manually once
Describe your workflow in natural language and Serval does the rest. Automate help desk requests, onboarding/offboarding tasks, custom access provisioning flows, and so much more.
Describe your workflow in natural language and Serval does the rest. Automate help desk requests, onboarding/offboarding tasks, custom access provisioning flows, and so much more.
Vibe coding for IT automation
Vibe coding for IT automation
Serval builds workflows in code and represents them in a no-code UI. This gives you the full power and reliability of code-based workflows without needing to be an engineer, while technical teams can inspect workflow code directly and manage workflows in Git.
Serval builds workflows in code and represents them in a no-code UI. This gives you the full power and reliability of code-based workflows without needing to be an engineer, while technical teams can inspect workflow code directly and manage workflows in Git.
A complete AI-native ticketing system your team will love
An AI-native ticketing system your team will want to use
Not looking to migrate? Serval supports a full two-way sync with all third-party ticketing solutions and a public API for easy data portability.
Not looking to migrate? Serval supports a full two-way sync with all third-party ticketing solutions and a public API for easy data portability.
Resolve escalated tickets
with Serval's AI Copilot
Resolve escalated tickets
with Serval's AI Copilot
Resolve escalated tickets
with Serval's AI Copilot
Serval automatically escalates to the appropriate assignee, who can use Copilot to suggest solutions and run internal workflows.
Serval automatically escalates to the appropriate assignee, who can use Copilot to suggest solutions and run internal workflows.
Serval automatically escalates to the appropriate assignee, who can use Copilot to suggest solutions and run internal workflows.
Frictionless access requests
Frictionless access requests
Frictionless access requests
Request access to apps or roles in natural language, or make requests directly in Serval's access catalog.
Request access to apps or roles in natural language, or make requests directly in Serval's access catalog.
Customizable access policies
Customizable access policies
Customizable access policies
Build policies in seconds, with approvals, time limits, and justification requirements. Attach policies to any app, resource, or role.
Build policies in seconds, with approvals, time limits, and justification requirements. Attach policies to any app, resource, or role.
Agentic provisioning
Agentic provisioning
Agentic provisioning
Provision via SCIM groups, direct API, or custom AI-generated workflows. Serval schedules and executes deprovisioning automatically.
Provision via SCIM groups, direct API, or custom AI-generated workflows. Serval schedules and executes deprovisioning automatically.
Access governance
Access governance
View and manage all current access and historical access requests in one unified platform.
View and manage all current access and historical access requests in one unified platform.
Built for Enterprise
Built for Enterprise
Built for Enterprise
Flexible Deployment
Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.
Flexible Deployment
Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.
Team Segregation
Teams within Serval (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.
Team Segregation
Teams within Serval (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.
Governance
Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.
Governance
Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.
Scalability
Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.
Customization
Add guidance to align Serval’s AI agents with your organization’s style and tone, and ensure adherence to internal operating procedures and runbooks.
Compliance
Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.
Compliance
Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.
Flexible Deployment
Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.
Team Segregation
Teams within Serval (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.
Governance
Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.
Scalability
Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.
Customization
Add guidance to align Serval’s AI agents with your organization’s style and tone, and ensure adherence to internal operating procedures and runbooks.
Compliance
Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.
Scalability
Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.
Customization
Add guidance to align Serval's AI agents with your teams' style and tone, and ensure adherence to internal operating procedures and runbooks.
Compliance
Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.
Secure by Default
Secure by
Default
Multi-step approvals for workflows and access requests.
Multi-step approvals for workflows
and access requests.
Multi-step approvals for workflows
and access requests.
Workflow automations as code for full transparency.
Workflow automations as code for
full transparency.
Workflow automations as code for
full transparency.
Customizable API scopes for app integrations.
Customizable API scopes for
app integrations.
Customizable API scopes for
app integrations.
Role-based access control for least-privilege permissions.
Role-based access control for
least-privilege permissions.
Role-based access control for
least-privilege permissions.
Data encrypted both in transit
and at rest.
Detailed audit logs with
SIEM integration.
SAML and SCIM support enable seamless SSO and user provisioning.
SAML and SCIM support enable
seamless SSO and user provisioning.
SAML and SCIM support enable
seamless SSO and user provisioning.
Compliance with leading industry standards including SOC2, HIPAA, GDPR.
Compliance with leading industry standards
including SOC2, HIPAA, GDPR.
Compliance with leading industry
standards including SOC2, HIPAA, GDPR.
Okta
Google
Github
OpenAI
Vanta
ServiceNow
Vercel
Jira
Calendly
Figma
Slack
Ramp
Salesforce
Linear
Notion
Zoom
AWS
Confluence
Vanta
Kandji
Fresh Service
Metabase
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
What will you build?
© 2025 Serval Inc. San Francisco, CA 94104
Trusted by world's most
innovative companies