Serval is a unified help desk, access management, and integration platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
Describe your workflow in natural language and Serval does the rest. Automate help desk requests, onboarding/offboarding tasks, custom access provisioning flows, and so much more.
Serval builds workflows in code and represents them in a no-code UI. This gives you the full power and reliability of code-based workflows without needing to be an engineer, while technical teams can inspect workflow code directly and manage workflows in Git.
Not ready to migrate? Serval supports a full two-way sync with all third-party ticketing solutions and a public API for easy data portability.
Resolve escalated tickets with Serval's AI Copilot
Serval automatically escalates to the appropriate assignee, who can use Copilot to suggest solutions and run internal workflows.
Seamless Access Requests
Request access in natural language, or make requests directly in Serval's access catalog.
Customizable Access Policies
Build policies in seconds, with approvals, time limits, and justification requirements. Attach policies to any app, resource, or role.
Agentic Provisioning
Provision via SCIM, direct API, or custom AI-generated workflows. Serval schedules and executes deprovisioning automatically.
Access Governance
View and manage all current access and historical access requests in one unified platform.
Data encrypted both in transit
and at rest.
Detailed audit logs with
SIEM integration.
