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JSM played an important role in modernizing IT service delivery. Serval continues that evolution by offering automation that’s fast to build, easy to adjust, and doesn’t depend scripting or managing complex schemas, helping IT teams solve problems without painful configuration.
01
Holistic IT operations
Jira Service Management relies on separate add-ons and tools for access and asset tracking. Serval combines ITSM, just-in-time access, and asset management in a single platform, with everything integrated natively and captured in one audit trail.
ITSM, access management, and asset tracking in one platform
Just-in-time access provisioning built natively
Built-in automated asset discovery and tracking
Single audit trail across all IT operations
No external tools or add-ons required for advanced workflows, access or asset management
02
Workflows that build themselves and scale your system
Serval’s Automation Agent lets you describe outcomes in natural language, then generates deterministic workflows that scale and improve over time.
Build automations by describing the result in natural language: no drag and drop
Edit workflows with natural language or code
Automatically suggestions new autoamtions
Workflows receive updates and improvements automatically
No dev team required to build and maintain workflows
03
No developer maintenance needed
Admins build workflows in natural language. The system maintains and improves them automatically witih no dev team required.
Maintain integration health proactively
Admin or employees can suggest automations for admin to approve
Use English, not a separate developer language
No dev team required to build and maintain workflows
Dana Stocking
Head of IT, Mercor