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ServiceNow has long been the standard for legacy ITSM, but today’s IT teams deserve better than months-long implementation cycles. They need automation that moves as fast as their business. This comparison breaks down how Serval—the AI platform for IT—stacks up against ServiceNow and why companies looking to eliminate manual work and accelerate support are moving to a modern alternative.
01
Fast deployment, not months of implementation
While ServiceNow implementations require specialist admins or external consultants and take months to deploy, Serval's 4-week pilot proves value with a dedicated engineer who configures workflows without scripting or technical debt.
4 week pilot with dedicated forward deployed engineer
Prove ROI before long-term commitment
No external consultants needed
02
Resolve requests instead of tracking tickets
While ServiceNow uses costly add-ons like IntegrationHub and complex licensing that creates budget unpredictability, Serval includes ITSM, access management, and asset tracking natively with open integrations.t
ITSM, access management, and asset tracking included
Ticketing system agnostic: Link with one or many ticketing systems
No costly add-ons for advanced integrations
Open integrations, no vendor lock-in
Transparent pricing, no licensing complexity
Single platform, single audit trail
03
Automations that build themselves
While ServiceNow customizations require scripting and deep platform knowledge (often creating technical debt), Serval lets you describe workflows in natural language and generate determinsitic workflows automatically
Build automations in natural language, no scripting
Edit workflows without platform expertise
No technical debt from customization
AI suggests new automations from ticket patterns
Both technical and non-technical IT admin can build and maintain workflows easily
04
Lower total cost of ownership
While ServiceNow's complex pricing creates budget unpredictability with implementation costs often reaching 2-6x the license fee, Serval provides transparent pricing with all capabilities included and no implementation fees.
No implementation fees
All features included, no add-on fees
4-week pilot proves ROI before spending
Weekly releases with no maintenance burden
Don't rely on a team of engineers to maintain automations