Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsHow to make ticket triage resolve more than it routesSee how ticket triage works at enterprise scale and where AI can replace manual categorization and routing with automated ticket resolution.InsightsNov 2, 2026The best user provisioning tools for IT teams, for apps with or without SCIMCompare 5 user provisioning tools for IT teams, how they work with your identity provider, and how each handles apps without SCIM.InsightsOct 30, 2026Managing LLM spend across providersJackie Grubbs, Senior IT Manager at Doximity, built a set of Serval automations that track and manage AI spend for hundreds of developers across three....InsightsOct 27, 2026The best employee onboarding software for IT and HR teamsCompare 6 employee onboarding tools for IT and HR: what starts onboarding, what each automates, and how to spot stuck steps.InsightsOct 27, 2026How ChatOps turns everyday conversations into IT automationbrings IT automation into tools like Slack and Microsoft Teams. See how (and where) it works and discover what you need to get started. InsightsOct 26, 2026How hardware asset management keeps enterprise IT in controlSee what effective hardware asset management looks like at enterprise scale, from lifecycle decisions to asset data inside the service desk.InsightsOct 26, 2026Serval vs. Jira Service Management: full ITSM built in vs. upgrades and add-onsCompare Serval and Jira Service Management: what comes built in, and what JSM needs Premium or Marketplace apps for.InsightsOct 23, 2026The best HR ticketing systems for companies with an IT help deskSeven HR ticketing systems that run alongside IT, compared on Slack and Teams, confidential cases, HR actions, and cost.InsightsOct 23, 2026What should IT use instead of scripts and cron jobs?Which IT scripts and cron jobs to move into an ITSM platform, which to keep in Ansible or Terraform, and how to migrate safely.InsightsOct 21, 20261234…14
