IT on autopilot
Automate repetitive work such as password resets, access requests, device issues, and reporting so your team can focus on strategic projects.
Trusted by leading companies
Automating a task forever is now easier than doing it manually once
Onboarding tasks and dependencies attached. Build me an onboarding journey with the tasks and dependencies in the spreadsheet. I want to initiate this journey for every new hire 14 days before their start date in Workday.
Automate repetitive IT tasks
Serval resolves requests across Slack, Teams, email, web portal, phone, and more using automations you build with natural language.
Connect any knowledge source from Sharepoint to Notion and Serval can start answering questions like "How do I connect to VPN?" in minutes.
Joiner-mover-leaver lifecycle automation
Create multi-step, multi-team onboarding and offboarding journeys with tasks automated by Serval or delegated to the right owner.
Learn moreKick off a journey when a hire is confirmed in the HRIS. Serval provisions accounts, automates onboarding steps, and delegates tasks across IT, HR, and Facilities.
Full-stack ITSM designed to replace ServiceNow
ITIL-aligned service management
Run every ITIL process in Serval, from routine requests to emergency changes, with granular SLAs, approvals, and assignment rules.
Self-improving system
Serval drafts new automations and knowledge updates based on your ticket data without manual prompting.
AI and automation built in
AI helps with everything from triaging requests to assessing a change using CMDB context.
Not ready to migrate?
Use Serval as the automation layer on top of your existing ITSM. Serval supports bi-directional sync with all major ITSMs so you can automate work on day one and cut over the system of record when you’re ready.
Secure and reliable by design
Run actions the same way every time
While the help desk agent can reason over the request, it can only take action using published, deterministic workflows with a full audit trail.
Strict permissions and approvals
Permissions, approvals, and access policies are enforced deterministically, not subject to LLM judgement.
Respect document permissions
Serval respects your user permissions and answers only from docs and knowledge articles each employee can already open.
Integrate with any app
Serval has native connectors for hundreds of enterprise applications and can self-build integrations for anything with an API.
- Cisco
- Anthropic
- ServiceNow
- Jira
- Zoom
- Okta
- Microsoft
- Slack
- Iru
- Jamf