Serval vs Jira Service Management: How Serval is 10x Faster

Why speed matters

The human brain feels anything under 0.1 seconds as “instant.” Push beyond a second and people lose flow; stretch further and they abandon tasks or—worse—your product. Amazon famously learned that every 100 ms of delay clipped 1 % of revenue. Google later showed conversions can drop up to 20 % for each extra second a page takes to load.

What that looks like in ITSM

The compounding cost of “just a second”

A single agent with 250 ticket views a week in JSM spends more than 5 full minutes staring at spinners instead of solving problems. Multiply that across a 25-person support team and you lose nearly two workdays every month to load times.

But beyond the direct lost productivity, those “little” pauses silently drain morale, delay responses, and chip away at the agent experience.

Serval was engineered to reclaim that time. Pages feel weightless whether you’re skimming through ten tickets or ten thousand. The payoff is clear: faster loads mean more tickets resolved, happier requesters, and an ITSM your agents actually want to use.

Beyond AI: Serval is a better ITSM

Serval has incredible AI capabilities - but It doesn’t take AI magic to build a better ITSM. What it does take are engineers who refuse the status quo. Speed is the groundwork that lets our platform—and another reason modern teams choose Serval.

Ready to see sub-100 ms in action? Book a demo and experience the difference.