vs
Moveworks
The faster, better alternative to Moveworks
A modern alternative to Moveworks
AI-native automation that automates 80% of tickets with workflows that build and maintain themselves.
Trusted by world's most innovative companies
How we're different?
Four reasons IT teams choose Serval over legacy ITSM and AI assistants
AI that resolves, not searches
Employees get answers and completed actions, rather than links to articles or tickets routed to humans.
Built for ITSM
Not another layer - a complete platform with native access management and ticketing. Option to keep your current ITSM, or collect and manage all tickets in Serval.
Live in days, automating in weeks
50%+ of help desk tickets automated within 4 weeks. No months-long implementations or connector fees.
Safe autonomy at scale
AI reasons, deterministic code executes. Full audit trail, no hallucinations, no prompt injection risk.
Full technical comparison
Complete feature breakdown for technical evaluation
01
Consolidate your ITSM, access management and
Features
Supports tickets natively
Sync tickets with any third party ticketing system
Automate access requests with dedicated privileged access management
Build workflows with natural language
Set guidance to provide context around which workflows should be triggered
Sync tickets from any input - Slack, Teams, phone call, email, internal ticketing systems
Knowledge base ingestion and answer retrieval with one-click native integrations
02
Leverage AI-native workflow builder to create automations with natural language
Features
Build workflows with natural language
Edit workflows with natural language or code
Self-healing workflows with automatic error detection and resolution
Manage all workflows as code in GitHub
Trigger workflows via user request, schedule, or webhook
Build workflows to automate any API action in any application
Hundreds of installable workflows ready out of the box
03
Decrease your total cost of ownership with easy building and low-overhead maintenance
Features
4 week free pilot with forward deployed engineer
Insights agent to discern patterns and suggest new automations
50% automation rate guarantee
Release new products and features every week
Every user can easily build workflows without deep training
Independent company, not owned by ServiceNow.
01
Consolidate your ITSM, access management and
Features
Supports tickets natively
Sync tickets with any third party ticketing system
Automate access requests with dedicated privileged access management
Build workflows with natural language
Set guidance to provide context around which workflows should be triggered
Sync tickets from any input - Slack, Teams, phone call, email, internal ticketing systems
Knowledge base ingestion and answer retrieval with one-click native integrations
02
Leverage AI-native workflow builder to create automations with natural language
Features
Build workflows with natural language
Edit workflows with natural language or code
Self-healing workflows with automatic error detection and resolution
Manage all workflows as code in GitHub
Trigger workflows via user request, schedule, or webhook
Build workflows to automate any API action in any application
Hundreds of installable workflows ready out of the box
03
Decrease your total cost of ownership with easy building and low-overhead maintenance
Features
4 week free pilot with forward deployed engineer
Insights agent to discern patterns and suggest new automations
50% automation rate guarantee
Release new products and features every week
Every user can easily build workflows without deep training
Independent company, not owned by ServiceNow.
01
Consolidate your ITSM, access management and
Features
Supports tickets natively
Sync tickets with any third party ticketing system
Automate access requests with dedicated privileged access management
Build workflows with natural language
Set guidance to provide context around which workflows should be triggered
Sync tickets from any input - Slack, Teams, phone call, email, internal ticketing systems
Knowledge base ingestion and answer retrieval with one-click native integrations
02
Leverage AI-native workflow builder to create automations with natural language
Features
Build workflows with natural language
Edit workflows with natural language or code
Self-healing workflows with automatic error detection and resolution
Manage all workflows as code in GitHub
Trigger workflows via user request, schedule, or webhook
Build workflows to automate any API action in any application
Hundreds of installable workflows ready out of the box
03
Decrease your total cost of ownership with easy building and low-overhead maintenance
Features
4 week free pilot with forward deployed engineer
Insights agent to discern patterns and suggest new automations
50% automation rate guarantee
Release new products and features every week
Every user can easily build workflows without deep training
Independent company, not owned by ServiceNow.
01
Consolidate your ITSM, access management and
Features
Supports tickets natively
Sync tickets with any third party ticketing system
Automate access requests with dedicated privileged access management
Build workflows with natural language
Set guidance to provide context around which workflows should be triggered
Sync tickets from any input - Slack, Teams, phone call, email, internal ticketing systems
Knowledge base ingestion and answer retrieval with one-click native integrations
02
Leverage AI-native workflow builder to create automations with natural language
Features
Build workflows with natural language
Edit workflows with natural language or code
Self-healing workflows with automatic error detection and resolution
Manage all workflows as code in GitHub
Trigger workflows via user request, schedule, or webhook
Build workflows to automate any API action in any application
Hundreds of installable workflows ready out of the box
03
Decrease your total cost of ownership with easy building and low-overhead maintenance
Features
4 week free pilot with forward deployed engineer
Insights agent to discern patterns and suggest new automations
50% automation rate guarantee
Release new products and features every week
Every user can easily build workflows without deep training
Independent company, not owned by ServiceNow.
"When Moveworks came out people liked that it could turn some processes into automations. Serval is the next wave after Moveworks - it turns engineering into conversations."
PJ Barry
Director, IT Support and Eng, Cribl
"When Moveworks came out people liked that it could turn some processes into automations. Serval is the next wave after Moveworks - it turns engineering into conversations."
PJ Barry
Director, IT Support and Eng, Cribl
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
Trusted by world's most
innovative companies