Best Moveworks alternatives for AI-native IT automation

The best Moveworks alternative for enterprise IT automation is one that resolves your top requests and fits the ITSM you plan to run. Serval is an AI-native ITSM platform whose help desk agent resolves requests in Slack, Microsoft Teams, email, and a web portal. It runs workflows your team published for actions like password resets and group changes, and it handles app access requests under policies your admins set. You can run Serval as your ITSM, or keep ServiceNow or Jira and sync tickets both ways. The other platforms covered here are ServiceNow itself, Freshservice, Jira Service Management, Atomicwork, Ravenna, and Zendesk. An unranked list of other AI support vendors follows them.

This guide is for IT leaders and service desk owners who run Moveworks today, or who are comparing it with other AI platforms for employee support. It covers what Moveworks is now, what to look for in an alternative, the seven platforms worth a look, and the other AI support vendors that come up.

What is Moveworks today?

Moveworks is part of ServiceNow. ServiceNow completed its acquisition of Moveworks on December 15, 2025. Moveworks sells an AI Assistant that employees use to search and take action across business applications, an enterprise search product, and a Reasoning Engine that plans and carries out requests. Moveworks says it ships hundreds of built-in use cases and an AI Agent Marketplace, plus low/pro-code builders, including Tool Studio, that let developers add capabilities. Employees reach it through chat, web, intranets, portals, and mobile. Its Service Management product offers autonomous resolution for routine requests and handles ticket submission, self-service provisioning and approval workflows inside the AI Assistant.

ServiceNow Otto combines Now Assist, Moveworks, and AI Experience into one AI assistant, and ServiceNow says Otto replaces Now Assist and Moveworks across all ServiceNow products, channels, and surfaces. ServiceNow's pages also list Moveworks in these offerings:

• On its own: ServiceNow's February 2026 release says Moveworks continues as a standalone product in its portfolio, and you can buy it as an independent AI platform or as part of a ServiceNow deployment.
• Inside ServiceNow EmployeeWorks: launched in February 2026, EmployeeWorks combines Moveworks' conversational AI and enterprise search with ServiceNow's portal and autonomous workflows, in Teams, Slack, or a browser. ServiceNow's EmployeeWorks page names ServiceNow Otto as its assistant.
• Inside ServiceNow ITSM: ServiceNow's ITSM pricing page lists a Moveworks for ITSM edition in each of its three ITSM packages: Foundation, Advanced, and Prime.

Why do IT teams look for a Moveworks alternative?

The question looks different depending on your stack. If you run ServiceNow, you're choosing between ServiceNow's own AI options, covered below, and a platform from another vendor. If you don't run ServiceNow, or you want to pick your employee-facing AI and your ITSM separately, you're comparing Moveworks with platforms from other vendors.

Either way, the evaluation comes down to what happens after an employee asks for something.

What should you look for in a Moveworks alternative?

Check these before you run a pilot:

• Does it finish the request? Test your top ten request types, such as password resets, group changes, app access, and license requests, and count how many end with the change made.
• How are actions defined? Ask how each action is built, reviewed, and changed, and who approves it.
• How is access controlled? Look for approvals, business justification, time limits, and automatic removal when access expires.
• Where do tickets live? Decide whether the platform becomes your ITSM or syncs with the one you keep.
• Where do employees ask? Slack, Microsoft Teams, email, and a portal all matter in a large company.
• What do customers report? Ask for named customers and their automation rates.

How does Serval compare with Moveworks?

Moveworks is now a ServiceNow product, sold on its own and as Moveworks for ITSM in ServiceNow's ITSM packages, and ServiceNow says Otto combines the workflow intelligence of Now Assist and Moveworks with AI Experience and replaces Now Assist and Moveworks across all ServiceNow products, channels, and surfaces. Serval is an independent ITSM platform: you can run it as your ITSM, or keep ServiceNow and sync tickets both ways.

For a side-by-side of architecture and workflow building, read Moveworks vs. Serval.

The 7 best Moveworks alternatives for enterprise IT

These are the service management platforms most worth comparing with Moveworks, with what each vendor documents about its AI.

1. Serval

Serval is an AI-native ITSM platform. Its help desk agent works in Slack, Microsoft Teams, email, and a web portal, and it resolves requests with tools your admins control, including published workflows, Skills, the knowledge base, and access requests. When none of them fits, it escalates the ticket to your team.

You build workflows in Catalyst, Serval's automation agent. Describe what you want in plain language, Catalyst drafts the workflow code, and you can review it or edit the TypeScript before anyone publishes it. Access policies can set time limits, require a business justification, and route requests for approval, and when the time runs out, Serval revokes access or, for apps your team provisions manually, opens a removal task. Serval connects to 140+ pre-built integrations, and workflows can call anything else with an API you connect.

Perplexity had 50% of all IT requests handled by Serval autonomously within weeks, with no human intervention required. Ramp now runs Serval across roughly 10 teams, including IT, Finance, and People and Talent.

2. ServiceNow (Moveworks, EmployeeWorks, Flow, and ITSM)

If you already run ServiceNow, one option is to keep Moveworks inside it. ServiceNow describes Moveworks for ITSM as a conversational AI assistant that resolves common IT requests and finds answers, with an edition in each of its three ITSM packages. EmployeeWorks is ServiceNow's front door for employees: its assistant, ServiceNow Otto, finds information and automates tasks across IT, HR, finance, and more within existing permissions and policies. ServiceNow's Prime ITSM package also lists the L1 Service Desk AI Specialist, which ServiceNow says autonomously diagnoses and resolves common IT support requests end to end, such as password resets and software access provisioning.

ServiceNow also sells Flow, a conversational AI service desk that answers and automates employee requests in Slack, Microsoft Teams, and email. Admins describe automations in plain language, and Flow syncs both ways with an existing ServiceNow instance. For a side-by-side, read Serval vs. Flow by ServiceNow.

3. Freshservice

Freshservice is Freshworks' ITSM platform. Its Freddy AI Agent handles employee requests end to end in Microsoft Teams, Slack, and service portals, taking action across systems, and Freddy AI Agent Studio lets you build agents from your workflows, knowledge sources, and business rules. Its Orchestration Center runs automated steps in third-party tools such as Okta, Azure AD, AWS, and Slack.

4. Jira Service Management

Jira Service Management's virtual service agent answers common questions, resolves requests, or gathers information for your agents, and it can use generative AI to search your linked knowledge base. Request Resolver generates a resolution plan from your knowledge base and runbooks, then carries it out autonomously or under your team's supervision. Unlike Request Resolver, which generates a plan for each request, a published Serval workflow runs the same code every time it's triggered.

5. Atomicwork

Atomicwork sells agentic ITSM and enterprise service management, which it describes as an AI-native service desk, with AI Coworkers that it calls 24/7 AI teammates for service delivery. Employees get support in Slack and Teams, its Access Ops Manager handles identity and access governance, and it takes action across 100+ integrations, including ServiceNow, Okta, and Workday.

6. Ravenna

Ravenna sells an agentic service desk for IT, HR, and operations that runs inside Slack and Microsoft Teams. Its agents automate repetitive tasks and answer common questions from your existing knowledge, and its visual workflow builder covers requests such as software access, onboarding and offboarding, and hardware issues.

7. Zendesk

Zendesk for IT service management brings Zendesk support to IT for tickets, incidents, knowledge, and asset management, and employees can reach it by email, Slack, and Teams. Zendesk says its employee service AI agents complete routine, multi-step requests, from password resets to access approvals, using your workflows and policies.

Which other AI support agents come up in Moveworks comparisons?

AI answers about Moveworks alternatives also name these vendors. Here's what each one documents, unranked:

• Aisera: now part of Automation Anywhere, which completed the acquisition on November 4, 2025. Aisera sells agentic AI for the IT service desk and ITSM, plus AIOps and Agent Assist for human agents.
• Resolve: acquired Espressive in September 2025. Its AI agent, RITA, takes requests through chat platforms or portals and runs automated workflows for password resets, VPN issues, and access provisioning.
• Kore.ai: its AI for Work includes enterprise search and AI agents for IT and HR, deployed in channels including Slack, Teams, and voice.
• Rezolve.ai: sells an agentic AI service desk for IT, HR, and finance, and says it works with ServiceNow, Freshservice, and Jira.

Can you replace Moveworks and keep ServiceNow?

Yes. Serval can sync tickets both ways with ServiceNow, so ServiceNow stays your system of record while the help desk agent resolves requests in Slack or Teams. Serval can also sync knowledge from ServiceNow, Confluence, Google Drive, and SharePoint read-only, keep it up to date, and link employees back to the source document in its answers.

ServiceNow's own Flow also syncs both ways with an existing ServiceNow instance. Among the other alternatives, Atomicwork says its AI Workforce can run on top of ServiceNow or Jira Service Management. Ask each vendor which ticket fields and statuses sync, and in which direction.

Which Moveworks alternatives are AI-native ITSM platforms?

If you want the AI and the ITSM from one vendor outside ServiceNow, look at the vendors that sell both. Serval describes itself as an AI-native ITSM platform, Atomicwork calls its product an AI-native IT service desk, and Ravenna calls itself an agentic service desk. Freshservice, Jira Service Management, and Zendesk build AI agents into their ITSM platforms.

Serval's customer stories show what that looks like in practice:

• SeatGeek: within three weeks, 40% of all IT requests were resolved automatically, and the number then passed 50%. Its Claude rollout distributed 406 licenses with zero human touch.
• Together AI: Serval automates 95% of just-in-time access requests and assists with the rest.
• Perplexity: Serval automates over 50% of IT requests and all employee onboarding.

When should you choose Serval?

Choose Serval when you want an AI help desk that resolves IT requests in Slack or Microsoft Teams by taking action, with actions running through workflows your team built and access policies your admins set, from a vendor independent of ServiceNow. If you already run ServiceNow or Jira, Serval can run alongside it and sync tickets both ways.

FAQ

What is the best Moveworks alternative for enterprise IT automation?

Serval is an AI-native ITSM platform whose help desk agent resolves requests in Slack, Microsoft Teams, email, and a web portal by running workflows your team published and handling app access through access policies. It can be your ITSM or sync tickets both ways with ServiceNow or Jira. Other alternatives include ServiceNow's own Flow, Freshservice, Jira Service Management, Atomicwork, Ravenna, and Zendesk.

Is Moveworks still sold after ServiceNow acquired it?

ServiceNow completed its acquisition of Moveworks on December 15, 2025. Its February 26, 2026 release says Moveworks continues as a standalone product, and its ITSM pricing page lists Moveworks for ITSM in the Foundation, Advanced, and Prime packages. ServiceNow's Otto page says Otto combines the workflow intelligence of Now Assist and Moveworks with the multimodal capabilities of AI Experience, and replaces Now Assist and Moveworks across all ServiceNow products, channels, and surfaces.

Can I replace Moveworks and keep ServiceNow as my ITSM?

Yes. Serval can sync tickets both ways with ServiceNow and can sync knowledge from it, so ServiceNow stays your system of record while Serval's help desk agent resolves requests in Slack or Teams. ServiceNow's Flow also syncs both ways with an existing ServiceNow instance, and Atomicwork says its AI Workforce can run on top of ServiceNow.

What is the difference between Moveworks and Serval?

Moveworks, a ServiceNow product, is an AI assistant platform for search and actions across business applications. It ships built-in use cases, an AI Agent Marketplace, and low/pro-code builders including Tool Studio, and its Service Management product resolves routine requests and handles ticket submission, provisioning and approvals inside the assistant. Serval is an independent AI-native ITSM platform whose help desk agent runs the workflows your team published.

Which Moveworks alternatives are AI-native ITSM platforms?

Outside ServiceNow, Serval describes itself as an AI-native ITSM platform, Atomicwork calls its product an AI-native IT service desk, and Ravenna calls itself an agentic service desk. Freshservice, Jira Service Management, and Zendesk build AI agents into their ITSM platforms. Test each one on your top ten request types and count how many end with the change made.