vs
ServiceNow
AI-Native ITSM Without the Enterprise Overhead
Compare Serval and ServiceNow across deployment time, automation depth, implementation complexity, and long-term maintenance costs.
Trusted by world's most innovative companies
How we're different?
Three reasons IT teams choose Serval over legacy ITSM and AI assistants.
Resolve requests instead of tracking tickets
Serval includes ITSM, access management, and asset tracking natively with open integrations. With this cohesive system, Serval helps automate tickets that require actions across multiple systems.
Fast deployment, not months of implementation
Describe what you need in natural language. Watch it build. No certified developers, no scoping calls, no SOWs.
Maintenance that doesn't require headcount
Serval workflows self-heal and self-maintain, so your teams get back to meaningful work.
Resolve requests instead of tracking tickets
Serval includes ITSM, access management, and asset tracking natively with open integrations. With this cohesive system, Serval automates tickets that require actions across multiple systems.
Fast deployment, not months of implementation
Describe what you need in natural language. Watch it build. No certified developers, no scoping calls, no SOWs.
Resolve requests instead of tracking tickets
Serval includes ITSM, access management, and asset tracking natively with open integrations. With this cohesive system, Serval automates tickets that require actions across multiple systems.
Maintenance that doesn't require headcount
Serval workflows self-heal and self-maintain, so your teams get back to meaningful work.
Fast deployment, not months of implementation
Describe what you need in natural language. Watch it build. No certified developers, no scoping calls, no SOWs.
Maintenance that doesn't require headcount
Serval workflows self-heal and self-maintain, so your teams get back to meaningful work.
Resolve requests instead of tracking tickets
Serval includes ITSM, access management, and asset tracking natively with open integrations. With this cohesive system, Serval automates tickets that require actions across multiple systems.
What sets Serval apart?
What you get with Serval vs Servicenow
01
Fast deployment, not months of implementation
02
Maintenance that doesn't require headcount
Features
4-week pilot with forward-deployed engineer that proves ROI before long-term commitment
No in-house expert required for deployment
Automations that build themselves - AI suggests new automations from ticket patterns
03
Resolve requests instead of tracking tickets
ITSM, access management, and asset tracking included with an AI-native workflow builder at the center
Ticketing system agnostic – link with one or many systems
No add-on modules for advanced integrations
Transparent pricing, no licensing complexity
Single platform, single audit trail
Features
Don't rely on a team of engineers to maintain automations
Features
Build automations in natural language, no scripting
Edit automations without platform expertise
01
Fast deployment, not months of implementation
02
Maintenance that doesn't require headcount
Features
4-week pilot with forward-deployed engineer that proves ROI before long-term commitment
No in-house expert required for deployment
Automations that build themselves - AI suggests new automations from ticket patterns
03
Resolve requests instead of tracking tickets
ITSM, access management, and asset tracking included with an AI-native workflow builder at the center
Ticketing system agnostic – link with one or many systems
No add-on modules for advanced integrations
Transparent pricing, no licensing complexity
Single platform, single audit trail
Features
Don't rely on a team of engineers to maintain automations
Build automations in natural language, no scripting
Edit automations without platform expertise
Features
01
Fast deployment, not months of implementation
02
Maintenance that doesn't require headcount
Features
4-week pilot with forward-deployed engineer that proves ROI before long-term commitment
No in-house expert required for deployment
Automations that build themselves - AI suggests new automations from ticket patterns
03
Resolve requests instead of tracking tickets
ITSM, access management, and asset tracking included with an AI-native workflow builder at the center
Ticketing system agnostic – link with one or many systems
No add-on modules for advanced integrations
Transparent pricing, no licensing complexity
Single platform, single audit trail
Features
Don't rely on a team of engineers to maintain automations
Features
Build automations in natural language, no scripting
Edit automations without platform expertise
01
Fast deployment, not months of implementation
Features
4-week pilot with forward-deployed engineer that proves ROI before long-term commitment
No in-house expert required for deployment
Automations that build themselves - AI suggests new automations from ticket patterns
02
Maintenance that doesn't require headcount
ITSM, access management, and asset tracking included with an AI-native workflow builder at the center
Ticketing system agnostic – link with one or many systems
No add-on modules for advanced integrations
Transparent pricing, no licensing complexity
Single platform, single audit trail
Features
Don't rely on a team of engineers to maintain automations
Build automations in natural language, no scripting
Edit automations without platform expertise
Features
03
Resolve requests instead of tracking tickets
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
What will you build?
© 2026 Serval Inc. San Francisco, CA 94104
Trusted by world's most
innovative companies