vs
Freshservice
AI-Native ITSM Built to Scale With You
Compare Serval and Freshservice across automation depth, built-in access management, knowledge intelligence, and total cost of ownership.
How we're different?
Four reasons IT teams choose Serval over legacy ITSM and bolt-on automation.
Access management built in, not bolted on
Freshservice depends on external IdP integrations for privileged access. Serval combines ITSM and security in one platform — with just-in-time access requests, adaptive approvals, and a single audit trail.
AI-native workflows, no drag-and-drop
Describe what you need in plain English. Serval builds deterministic, multi-step workflows across any API — with self-healing, automatic error detection, and full flexibility. No integration team required.
Knowledge that stays fresh
Freshservice relies on manually maintained articles that go stale. Serval ingests from any knowledge base, applies IdP-based access controls, and surfaces patterns to suggest new automations.
Lower total cost of ownership
No extra module costs for AI features. No team of engineers to maintain automations. A 4-week free pilot with a dedicated forward-deployed engineer that proves ROI before you commit.
What sets Serval apart?
What you get with Serval vs Freshservice
