# Security

**Updated:** 10/26/2026

Canonical URL: https://www.serval.com/solutions/security

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## Embrace automation without increasing risk

Automate JIT access, user access reviews, and any repetitive process with governed, auditable workflows.

- **Notion**
- **WPP** -- "Getting things done at WPP should be as simple as asking. With Serval, we’re creating one AI-powered front door for every colleague across technology, people and finance - bringing answers, support and action into a single conversation. Our ambition is to give our people more time for the work that creates value for our clients." (Dominic Shine, CIO)
- **Fox**
- **Ramp** -- "The adoption rate of Serval is crazy. People see how well it works for other teams and want it for themselves. And that speaks volumes, because we're not marketing it internally." (Head of IT & CorpSec, Ramp)
- **Vercel**
- **Navan**
- **GitHub**
- **Live Nation**
- **GitLab** -- "We decided to pull off the band-aid and move IT fully onto Serval rather than run it on top of our legacy ITSM. It was a huge win for our team and allowed us to build the way we wanted to." (Manu Narayan, CIO)
- **Dolby**
- **Legora**
- **SeatGeek** -- "We went from 0 to 40% automation within our first three weeks, and will likely get to 70% in the next few months. We can immediately use these gains to redeploy our team thoughtfully." (Elisa Folden, Senior Manager, Business Technology)
- **Lucid** -- "In 45 days, we replaced ServiceNow with Serval and moved 9,000 people to a single front door in Teams. Moving from ServiceNow to Serval allowed us to reduce complexity, lower operational costs, and most importantly, reimagine the employee experience through AI and automation." (Troy Quigley, Global Head of IT Operations & Employee Experience)
- **Dutch Bros Coffee**
- **Soho House**

## Streamline security operations

### Vulnerability remediation

Serval can pull vulnerability findings from your EDR, notify the affected employee, and walk them through an approved self-service fix.

### Incident response

When an incident is declared, Serval can spin up a dedicated war room channel, pull in the right responders, and share the relevant playbook.

### Vendor security reviews

When a team wants to onboard a new vendor, Serval can collect the details and security documentation, route the review to Security, track follow-up.

### Scheduled compliance reporting

Describe any report in plain English, including those involving data from multiple systems, and Serval can build and deliver it on a schedule.

## Enterprise-grade security and governance

### Separation of agents

End users aren't exposed to an AI agent with open-ended access to business systems. The help desk agent can only take action through approved workflows that admins have built with Catalyst, the automation agent.

### Deterministic workflows

Workflows are written as deterministic scripts with permission checks, approval steps, version history, and run history built in.

### Exportable audit trail

Inputs, outputs, approvals, and API calls are retained for every workflow run and can be exported as structured events to your SIEM.

### Team segregation

Maintain separate workspaces with their own integrations, workflows, tickets, policies, and role-based permissions.

### API scope ceilings

Connected systems can be limited to the minimum scopes required for the approved workflows.

### Deployment choice

Choose how you deploy Serval: fully-managed in the cloud, self-hosted in your own environment, or a hybrid model.

## Integrate with any app

Serval has native connectors for hundreds of enterprise applications and can self-build integrations for anything with an API.

- CrowdStrike
- Splunk
- Datadog
- Vanta
- Microsoft
- Iru
- Jamf
- Palo Alto Networks
- Tailscale
- Zscaler
- Netskope
- Obsidian Security
- Tanium

## What will you build?

Find out how Serval can eliminate repetitive tasks and free up your team for more strategic work.


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